The agents submit invoices against ServiceChannel work orders, track their approval, and resolve rejections, so facilities customers pay on time.
Category
ERP & accountingFacilities invoicing, handled inside ServiceChannel.
Facilities management clients often require invoices through ServiceChannel, tied to a specific work order with photos, notes, and not-to-exceed limits. The agents submit each invoice against the right work order and check its status until it is approved.
When an invoice is rejected for a missing document or an amount over the limit, the agents capture the reason, fix what they can, and resubmit. Payments from ServiceChannel clients are matched back to the work orders they cover.
Matched to work orders
Each invoice is filed against the right work order, with the documents the client requires.
Rejections resolved
Rejected invoices are corrected and resubmitted, or sent to your team with the reason attached.
Payments traced back
Payments are applied to the invoices and work orders they pay, even across many locations.
See it run in your system
Bring a batch of your real AR — invoices, payments, whatever’s messiest — and we’ll show you exactly how the agents would read, match, and post it back against your own records.