AR Inbox
Fazeshift’s AR Inbox agent reads every email that lands in your shared AR inbox — remittances, disputes, payment questions, “can you send a copy” — sorts it by what it is and how urgent it is, and drafts the reply with the account behind it. You decide what it sends on its own and what it holds for you.
Book a demoA shared AR inbox fills faster than anyone can work it — remittances to apply, disputes to log, customers asking for a statement or a PO match. A big share of what’s “overdue” never reached the customer, some is in dispute, and some already has payment sitting in the inbox that no one’s matched. Every one of those is a question standing between you and a payment — and every message waiting on a human is an invoice not getting paid. It’s not a service backlog. It’s a cash flow backlog.
Why agents, not rulesThe digging an AR specialist does before every reply (the balance, what’s been paid, what’s in dispute) is already done when the email opens.
No message arrives naked. The account comes with it.
Connect
It connects to your shared AR inbox — Gmail or Outlook, one master view across every AR address you use — alongside the ERP ledger, remittance, and bank data. So every message arrives with the account, the invoices, and the history already attached.
Everything that lands in the AR inbox
Not a keyword autoresponder — each message read, understood in context, and handled for what it is:
Remittances
Spots the payment details buried in an email — which invoices a payment covers, a reference or memo, an attached check image — and hands them to cash application, so remittance that used to sit unread gets applied.
Disputes & payment questions
“This doesn’t match our PO,” “can you break down line 3,” “did you receive our payment” — mapped to the right invoice and drafted with the real answer, so the question gets resolved instead of buried.
Document & statement requests
When a customer asks for an invoice copy, a statement, or a W9, the agent pulls the invoice and account history it needs so the reply comes back with the real answer — not a “we’ll get back to you.”
Triage, priority & tone
Every message tagged by what it is, how urgent, and how the customer sounds — and bad or bounced contacts flagged — so an urgent dispute or an unhappy customer never waits behind routine noise.
The AR inbox looks like customer service, but much of what’s “overdue” isn’t “won’t pay” — it’s a bounced invoice, a dispute, or a payment already sitting unread. Those are the reasons an invoice is stuck, and the inbox is where they surface first — so the agent works the reason, not just replies to it.
See customer stories1.4M+
Inbound AR emails read and triaged
Across our customers, every inbound email in an AI-enabled connected inbox is automatically categorized, prioritized, and sentiment-scored — so an urgent dispute never sits behind a routine “thanks, received.”
Works with what you already run
The agent connects to your shared AR inbox in Gmail or Outlook and reads your ERP ledger, remittance, and bank data alongside every message — so each reply is drafted with the account, the open invoices, and the payment history already in view.
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See it work your own AR inbox
Bring a real slice of your AR inbox to the call. We’ll show you how the agent reads it, sorts it, and drafts the replies — with you deciding what sends.