The agents post approvals, escalations, and daily summaries to the Slack channels you choose, so your team sees what needs a decision without opening another tool.
Category
CommunicationReview the agents’ work where your team already talks.
Some decisions need a person: a write-off, a reply to an unhappy customer, a payment the agents could not place. Fazeshift sends those to the Slack channel or person you choose, with the context and a recommended next step.
Each message links to the item in Fazeshift, where the decision is recorded and passed on to your ERP. A morning summary of cash applied, promises to pay, and new disputes keeps the team informed without a separate report.
Decisions come to you
Items that need a person are posted to the right channel with the context and a suggested next step.
Escalations routed
Disputes and unhappy replies go to the account owner or team lead you choose.
Daily summaries
A short summary of cash applied, promises to pay, and new disputes arrives each morning.
See it run in your system
Bring a batch of your real AR — invoices, payments, whatever’s messiest — and we’ll show you exactly how the agents would read, match, and post it back against your own records.