When collections work piles up, the first response is often more calls, more follow-up, or more people. AI creates an opportunity to rethink the workflow itself.
Join Paul Peterson of Wiss and Wiss Labs and Caitlin Leksana of Fazeshift for a practical look at collections, then and now. We’ll explore problems Wiss sees in practice, work through a concrete example, and compare an approach using general-purpose AI with how a dedicated platform can support the workflow.
You’ll leave with practical recommendations for your team: where to start, what to systematize, and where human judgment and escalation still matter.
This 45-minute session includes time for live Q&A.