Switching from HighRadius
Leaving HighRadius? We’ll move you over.
Our implementation team runs the switch. Your AR data loads from your ERP, we rebuild your matching rules and collections strategies with you, and we plan the portal cutover so your customers know where to pay.
Why teams move from HighRadius to Fazeshift
What teams on HighRadius tell us they’re looking for.
Root cause, not just aging
Agents work out why an invoice is unpaid, from your ERP, bank, inbox and portals, and take the next step: a document request, a dispute workflow, the right outreach.
Exceptions resolved, not just routed
Short pays, parent-company payers and missing remittance go to the agents first, and the work runs through to the ERP posting, instead of landing back in an analyst’s queue or a file someone has to move by hand.
A team that deploys it with you
Forward-deployed engineers and AI deployment strategists map your rules and exceptions, put the workflows into production, and keep improving them after go-live.
What comes over, and where it comes from
Most of your AR data already lives in your ERP, so that’s where we start.
From your ERP
Open invoices, customers, contacts and payment history load from your ERP, the system of record. Your old AR tool usually copied them from there anyway.
From HighRadius
We carry over what your ERP doesn’t hold: the matching rules and exception handling your team relies on, your collections strategies and email templates, and the format your ERP expects when payments post. Saved payment methods can move into Stripe when you own the processor account and it can export them.
Rebuilt with you
Dunning rules and workflows don’t import from another tool. We rebuild them with your team in scoping sessions, which is a good moment to fix the ones that never worked.
How the switch works
Five steps from kickoff to go-live
Most teams go live on their first workflows in one to three months, depending on your ERP, bank and portals. We set the date with you at kickoff, often around the end of your current contract.
We connect to your ERP or billing system and load open invoices, customers, contacts and payment history. The integrations page lists the systems we connect to.
What takes the most planning
The AR data is the easy part. These are the pieces we plan around early.
Payment links your customers already have
Old invoices and welcome letters point at the old portal. We plan the notice and the customer email so payments keep reaching you.
Saved cards and bank details
Stored cards and bank details can move into Stripe, so customers don’t re-enter them, when you own the processor account and it can export them. Autopay consent and ACH mandates are set up again.
Check lockbox files
Every bank formats its lockbox file a little differently. We map yours before cutover, so checks are read the same way on the first day as on the last.
How payments post to your ERP
Your old tool posted payments, fees and short pays in its own way. We match that format, so reconciliation works the way your team expects.
Frequently asked questions
Switching from HighRadius to Fazeshift, from first call to go-live.
Plan your switch with us
Bring your ERP, your bank and your current tool to a call, and we’ll walk through what moving looks like for your team.